Please read these terms carefully before placing an order
General Information
These Terms and Conditions govern your use of our website premiumbasmati.co.uk and the purchase of products from Premium Basmati Ltd.
Company Details:
Premium Basmati Ltd
59 Station Road, Harrow, HA1 2TY, United Kingdom
Email: info@premiumbasmati.co.uk
Phone: 074 4810 7280
By placing an order, you agree to be bound by these terms.
Products & Pricing
Product Information
We make every effort to ensure product descriptions and images are accurate. However, slight variations in color, packaging, or appearance may occur.
Pricing
- All prices are in British Pounds (GBP) and exclude VAT unless otherwise stated
- Prices are subject to change without notice
- The price charged will be the price shown at the time you place your order
- Delivery charges are additional and clearly shown before checkout
Product Availability
All products are subject to availability. If an item becomes unavailable after you place your order, we will notify you promptly and offer a full refund or alternative product.
Ordering & Payment
Placing an Order
When you place an order, you are making an offer to purchase products. We reserve the right to accept or decline your order. Order confirmation will be sent via email.
Payment Methods
We accept payment via:
- Credit/Debit Cards (Visa, Mastercard, Amex)
- Dojo Payment
- Other secure payment methods displayed at checkout
Payment is processed at the time of order. Your card will be charged immediately upon order confirmation.
Payment Security
All payments are processed securely through trusted third-party providers. We do not store your card details on our servers.
Delivery & Shipping
Delivery Areas
We deliver across the United Kingdom. For deliveries outside mainland UK or to remote areas, additional charges may apply.
Delivery Times
- Standard Delivery: 2-4 working days
- Express Delivery: Next working day (if ordered before 12pm)
- Free Delivery: Available on orders over £100
Delivery times are estimates and not guaranteed. We are not liable for delays caused by courier services or circumstances beyond our control.
Failed Deliveries
If delivery fails due to incorrect address, unavailability, or refusal to accept the package, you may be charged for re-delivery or return shipping costs.
Returns & Refunds
Your Right to Return (Consumer Rights Act 2015)
You have the right to return unopened products within 14 days of receipt for a full refund, no questions asked.
Important: For food safety reasons, opened bags of rice cannot be returned or refunded unless the product is faulty or damaged.Faulty or Damaged Products
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery. We will provide a full refund or replacement.
You must provide:
- Order number
- Photos of the damaged/faulty product
- Description of the issue
Return Process
- Contact us at info@premiumbasmati.co.uk with your order number
- Return the unopened product in its original packaging
- You are responsible for return shipping costs unless the product is faulty
- Refunds are processed within 3-7 business days after we receive the return
Non-Returnable Items
- Opened or used products (unless faulty)
- Products returned after 14 days without valid reason
- Products not in their original condition or packaging
Product Quality & Food Safety
Our basmati rice is sourced, processed, and packaged under strict hygiene and quality standards. All products meet UK food safety regulations.
Storage & Usage
- Store rice in a cool, dry place away from moisture and direct sunlight
- Keep in an airtight container after opening
- Check packaging for best-before dates
- Follow cooking instructions for best results
Allergen Information
Our basmati rice is naturally gluten-free. However, it is processed in facilities that may handle other grains. If you have severe allergies, please contact us before ordering.
Intellectual Property
All content on this website (text, images, logos, branding) is the property of Premium Basmati Ltd and protected by UK copyright law. You may not reproduce, distribute, or use any content without our written permission.
Limitation of Liability
To the fullest extent permitted by law:
- We are not liable for indirect, incidental, or consequential damages
- Our liability is limited to the purchase price of the product
- We are not responsible for delays caused by couriers or external factors beyond our control
- Nothing in these terms excludes liability for death or personal injury caused by our negligence
Privacy & Data Protection
Your personal information is handled in accordance with our Privacy Policy and UK GDPR regulations. We collect only the data necessary to process your order and provide customer service.
Customer Conduct
By using our website, you agree:
- Not to use the site for unlawful purposes
- Not to attempt to hack, disrupt, or damage the website
- To provide accurate information when placing orders
- Not to misuse our contact forms or customer service
We reserve the right to refuse service to anyone who violates these terms.
Bulk Orders & Business Customers
For restaurants, catering businesses, and bulk buyers:
- Custom pricing and payment terms are available upon request
- Contact us directly for volume discounts and regular delivery schedules
- Separate terms may apply for B2B transactions
Force Majeure
We are not liable for failure to fulfill orders due to circumstances beyond our control, including but not limited to: natural disasters, strikes, government restrictions, supply chain disruptions, or pandemics.
Modifications to Terms
We reserve the right to update these Terms & Conditions at any time. Changes will be posted on this page with an updated “Last Updated” date. Continued use of our website constitutes acceptance of any changes.
Governing Law & Disputes
These Terms & Conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
We encourage customers to contact us directly to resolve any issues before pursuing legal action.
Last Updated: January 2026